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you can reserve redbox movies online before you go. That way you don’t make an unnecessary trip to the redbox.
Last weekend we pre-ordered Salt on redbox, paid and then walked to the store. 1.5 miles later, we learned that the redbox was down for the count. Some technical malfunction. There was a number to call, so I called it. What did I have to lose. The kind lady commiserated with me, “yes, that is really annoying that you got there and it wasn’t working.” She informed me that she’d refund my money and send a technician.
So, that’s fine, but that’s what was right. I was denied a service and should not have to pay for the service. What she should have done, was also given me a code for 1 free rental. Since it costs $1 to rent a movie, it’s really no skin off their back….and let’s be real, their marginal cost is basically $0.
For $1 they could have turned an angry Bryn into a happy Bryn, but no dice. Shame on you redbox (but I’ll probably still keep buying since it’s close to the house).
One reply on “Redbox”
I actually quit after the first time I used it. There was a technical problem at the machine and I had to call customer service (everyone in line annoyingly did) to get my one-time only $1 refund. They said I could only use it once! I’m just using Netflix and stream it over the Wii.